Page 6 - Locally Owned Business 2015

6V V • Sunday, October 18, 2015
River Valley & Ozark Edition of the Arkansas Democrat-Gazette Advertising Supplement
RUSSAW HEATING AND AIR
Company true to customer satisfaction above all
For Russaw Heating and Air, no job is too big. This full-service heating and air company prides itself on efficient and effective installations for residential and commercial projects, as well as replace- ments for residential and commercial systems.
Plus, Russaw is open 24 hours, seven days a week for service, and with the company’s own sheet-metal shop, every- thing is handled locally.
“Russaw Heating and Air will provide first-class service and products to the community at affordable prices,” said Jeff Peterson, president of the company. He also said the business is “striving for 100 percent customer satisfaction.”
When the staff leaves a customer’s home, Peterson wants customers to know that his crew was “respectful, honest, courteous and knowledgeable. I want customers to have peace of mind about their decision to do business with us,” he said.
Peterson said life in the business is rarely boring.
“It’s different every day,” Peterson said. “[There is] a different problem that we have fixed when no one else has been able to, a different project to start, a different customer to help.”
Customer relationships for Peterson start with one word.
“Listen,” Peterson said emphatical- ly. “Listen to the customer’s wants and concerns to help design a system that ex- ceeds their expectations and gives them 100 percent satisfaction.”
Product brands such as American Standard, Rheem and others, as well as a full-service shop for fabrications, makes Russaw Heating and Air a great choice to make a home or business as comfortable as possible.
2645 Donaghey Ave., Suite 101 • Conway 501-327-8808
ARKANSAS DUCT DOCTORS
Conway business clears the air
Nobody should ever feel uncomfort- able and at risk for health issues in his or her own home. Arkansas Duct Doctors can make sure household air quality is top notch.
General Manager Sam Glendenning and his staff are dedicated to making the customer’s comfort their primary mission.
“[We] make the air quality of our customers’ homes clean and free from health-robbing particulates,” Glenden- ning said.
The customer’s well-being starts with a free estimate. From there, a team of qual- ified professionals come in and work dili- gently to solve the issues that may plague a home. They offer complete cleaning of air ducts and dryer vents, as well as exhaust-duct work.
Glendenning said the difference in the home after the work is done should be noticeable immediately.
That’s one reason Glendenning loves his job.
“It’s the satisfaction of knowing that we went in and our customers have an improved quality of life,” Glendenning said. “We put their needs first.”
Glendenning and his staff are certified in HVAC and hold certifications from the Environmental Protection Agency. Glen- denning has worked in the business for more than 32 years.
When asked about his favorite part of working for Arkansas Duct Doctors, Glen- denning gave a quick answer: “Meeting new people, and making an impact on their lives.”
He and his crew do it every day.
“We want the overall experience with Arkansas Duct Doctors to be good, from getting our free estimate to the qualified men that do the work to the noticeable difference in your home,” Glendenning said.
2645 Donaghey Ave., Suite 101 • Conway 501-329-3828